Business process management (BPM) is an essential component for many organizations to optimize their operations and improve overall efficiency. BPM involves analyzing, designing, executing, and continuously improving business processes.

In this blog post, we will explore statistics related to BPM that can help businesses understand the importance of BPM and its impact on organizational performance.

Table 1: Business Process Management Stats and Trends

Statistics/ TrendsNumbers
Global BPM market expected to grow by 2028$26.18 billion
CAGR of global BPM market12.0%
Increased success rate by using BPM framework70%
Percentage of firms that managed and tracked performance4%
Percentage of an organization’s processes that significantly impact its competitive stance<20%
Percentage of firms with business processes sufficiently under control for digital transformation1%
Percentage of organizations that know how to manage business processes throughout its lifecycle67.5%
Percentage of primary responsibility for process management and digitization held by executive managementJust under 40%
Productivity benefits of BPM initiatives according to Forrester30 to 50%
Percentage of enterprise organizations with BPM initiatives seeing an internal rate of return higher than 15%81%
Percentage of organizations in the midst of standardizing and automating processes according to Gartner’s BPM maturity model assessment75%

Key BPM Statistics 2023 – MY Choice

  • Only 4% of companies track and manage their processes (BpTrends)
  • During the period 2021-2028, the market is expected to increase at a CAGR of 12.0% (GlobalNewsWire)
  • BPM projects deliver 30-50% productivity gains (DronaHQ)
  • BPM projects have an internal rate of return of more than 15% (SolutionsReview)
  • BPM can improve customer satisfaction by 30% (Bptrends)
  • CultureNext found that 78% of companies had a documented employee engagement strategy (Zentao)
  • 52% of employees work at least one day a week from home (Zentao)
  • Focusing after distraction takes 25 minutes. (SolutionsReview)
  • Using BPM increases project success rate by 70% (Fortuneinsights)
  • Structured onboarding programs increase new employee retention by 58% (Contract Recruiter)

BPM Stats

  1. The global BPM market is expected to be worth $13-14 billion by 2021.

Table 1: Process Management Adoption

Companies that track and manage processes4%

Table 2: BPM Market Size and Growth

USD Billion
BPM market size in 202010.64
Expected CAGR between 2021-202812.0%
Expected BPM market size in 202111.84
Expected BPM market size in 202826.18

Table 3: Productivity Improvement

Productivity gains from BPM projects30-50%
Success rate of BPM initiatives (Gartner)95%
Completed IT and ERP projects25%

Table 4: Internal Rate of Return (IRR)

BPM projects with an IRR of more than 15% (Gartner)80%

Table 5: Customer Satisfaction Improvement

Customer satisfaction improvement from BPM30%

BPM Market Size and Growth

  • 96% of companies had some kind of documented processes in 2015.
  • The global BPM market size is expected to reach $23.04 billion by 2027. (Source: Grand View Research)
  • The BPM market is expected to grow at a CAGR of 14.3% from 2020 to 2027. (Source: Grand View Research)
  • The North American region dominates the BPM market, accounting for over 35% of the total market share. (Source: Grand View Research)
  • The Asia Pacific region is expected to witness the highest growth rate in the BPM market due to the increasing adoption of digital technologies. (Source: MarketsandMarkets)
  • Only 4% of companies measure and manage their documented processes.
Worldwide BPM market by 2021$13-14 billion
Companies with documented procedures in 201596%
Companies that track and manage their processes4%
Companies with a documented employee engagement strategy78%
Employees working remotely once a week52%
Focusing after distraction takes25 minutes
Using BPM increases project success rate70%

BPM Adoption and Benefits

  • 78% of companies surveyed by CultureNext in 2017 have a documented employee engagement strategy.
  • Over 70% of organizations have adopted BPM solutions to improve their operational efficiency. (Source: Techjury)
  • BPM solutions have helped organizations reduce their process cycle times by 60%. (Source: PNMsoft)
  • Companies that use BPM solutions have seen a 20% improvement in productivity. (Source: PNMsoft)
  • BPM solutions have helped organizations reduce their costs by up to 90%. (Source: IBM)
Companies with formal BPM programs48%
IT-run BPM programs success rate45% formalized, 47% successful
BPM priority for IT executives80%
Reasons for BPM program failure96% lack of employee buy-in
Companies not using BPM software>50% believe it’s too expensive
Cost savings from automating processes$51,000 per year
Organizations using process mining26%
Cost savings from process mining90% compliance
Companies saving 10%+ with BPM21%
ROI increase with employee training2.1 times more likely

BPM Challenges

  • 21.6% of top and middle management think that their processes are handled better than their subordinates do.
  • The biggest challenge in BPM adoption is the lack of skilled personnel. (Source: Techjury)
  • Over 60% of BPM projects fail due to inadequate management support. (Source: Forrester)
  • The lack of integration with legacy systems is a significant challenge for BPM adoption. (Source: Techjury)
  • Over 30% of organizations experience resistance to change during BPM adoption. (Source: Techjury)

Business Process Maturity Model

Business Process Maturity Model LevelsDescription
Level 1: InitialBusiness operations are inexperienced, immature and inconsistent.
Level 2: ManagedBasic management processes are implemented with varying degrees of success.
Level 3: StandardizedManagement processes are consistent across the organization with a focus on efficiency and effectiveness.
Level 4: PredictableProcesses are well-defined, measured and controlled with a focus on continuous improvement.
Level 5: OptimizedContinuous improvement is built into the organizational culture with a focus on innovation and achieving strategic objectives.

BPM Implementation

  1. The average time to implement a BPM solution is six to eight months. (Source:
  2. Over 50% of BPM projects require custom development. (Source: Forrester)
  3. Over 80% of BPM projects require IT involvement. (Source: Forrester)
  4. Over 70% of BPM projects require process analysis and redesign. (Source: Forrester)

BPM Trends

  1. The use of artificial intelligence (AI) and machine learning (ML) in BPM is expected to increase in the coming years. (Source: MarketsandMarkets)
  2. The adoption of cloud-based BPM solutions is expected to increase, with many organizations adopting hybrid cloud solutions. (Source: Techjury)
  3. The use of low-code and no-code BPM solutions is expected to increase due to their ease of use and cost-effectiveness. (Source: Gartner)
  4. The adoption of mobile BPM solutions is expected to increase due to the growing use of mobile devices. (Source: Techjury)
Customer-focused businesses are more profitable60% more profitableSuperOffice
Software budget wasted on unnecessary features32% – 41%SuperOffice
Returns from process management improvements55% of surveyed companies had returns of $100,000 – $500,000Process Excellence Network
Operational cost reduction with ERP software23%G2
Administration cost reduction with ERP software22%G2
Savings from automating onboarding process50% or $5,000 for every 30 employees hiredGreenHouse
Employees can save 2 hours of work each day through automation54%WorkMarket
Small business owners overwhelmed by roles and responsibilities72%The Alternative Board
Employee turnover rates63.3% of business owners state it’s harder to keep employees than hire them; 68.3% experienced turnover in the last 12 monthsZenefits
Time it takes for new employee to reach maximum productivity8 monthsHBR
Small business owners working more than 50 hours a week62%HBR
Taco Bell’s value after process re-engineering$1.98 billionZenefits
Onboarding programs increase employee retention58% more new employees stay with the company for more than three yearsSuperOffice
Companies view business processes as a way to reduce costs46%BpTrends
Time executives spend on administrative work16 hours a weekServiceNow
Stress leads to loss of productivity41% of stressed workersColonialLife
Time wasted on menial data entry tasksUp to 50% of employees’ dayServiceNow
Bad data’s impact on operating expenses20% – 30%PragmaticWorks
Percentage of data unused by analytics60% – 73%Forrester
Number of software apps used by companies129 on averageOkta
Percentage of tasks that can be automated in jobsOne-third of tasks required by employees in 60% of jobsMckinsey
Main goal of automationAugmentation of worker performance and productivityMckinsey
Predicted drop in human task hours by 202213%BBCNews
Percentage of new jobs for new or barely existent occupations33%weForum
Percentage of workers requiring re-skilling/upskilling by 2022More than 54%weForum
Predicted productivity acceleration from automation1.4% of global GDP annuallyMckinsey
New jobs created by machines according to WEF58 millionweForum
Estimated number of robots in China by 203014 millionForrester
Predicted percentage of automatable jobs by mid-2030sUp to 30%PwC
Displacement rates by education level by 2030Above 40% for workers with low education levels, compared to 10% for workers with high education levelsPwC

BPM and Digital Transformation

  1. BPM plays a crucial role in digital transformation, with over 90% of organizations using BPM solutions for their digital transformation initiatives. (Source: PNMsoft)
  2. Over 80% of organizations believe that BPM is essential to achieving digital transformation. (Source: Techjury)
  3. The use of BPM solutions is expected to increase as organizations continue to focus on their digital transformation initiatives. (Source: Gartner)
  4. BPM is a key enabler of digital transformation, allowing organizations to improve their agility, efficiency, and innovation. (Source: IBM)

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