Business process management (BPM) is an essential component for many organizations to optimize their operations and improve overall efficiency. BPM involves analyzing, designing, executing, and continuously improving business processes.
In this blog post, we will explore statistics related to BPM that can help businesses understand the importance of BPM and its impact on organizational performance.
Table 1: Business Process Management Stats and Trends
Statistics/ Trends
Numbers
Global BPM market expected to grow by 2028
$26.18 billion
CAGR of global BPM market
12.0%
Increased success rate by using BPM framework
70%
Percentage of firms that managed and tracked performance
4%
Percentage of an organization’s processes that significantly impact its competitive stance
<20%
Percentage of firms with business processes sufficiently under control for digital transformation
1%
Percentage of organizations that know how to manage business processes throughout its lifecycle
67.5%
Percentage of primary responsibility for process management and digitization held by executive management
Just under 40%
Productivity benefits of BPM initiatives according to Forrester
30 to 50%
Percentage of enterprise organizations with BPM initiatives seeing an internal rate of return higher than 15%
81%
Percentage of organizations in the midst of standardizing and automating processes according to Gartner’s BPM maturity model assessment
75%
Key BPM Statistics 2023 – MY Choice
Only 4% of companies track and manage their processes (BpTrends)
During the period 2021-2028, the market is expected to increase at a CAGR of 12.0% (GlobalNewsWire)
BPM projects have an internal rate of return of more than 15% (SolutionsReview)
BPM can improve customer satisfaction by 30% (Bptrends)
CultureNext found that 78% of companies had a documented employee engagement strategy (Zentao)
52% of employees work at least one day a week from home (Zentao)
Focusing after distraction takes 25 minutes. (SolutionsReview)
Using BPM increases project success rate by 70% (Fortuneinsights)
Structured onboarding programs increase new employee retention by 58% (Contract Recruiter)
BPM Stats
The global BPM market is expected to be worth $13-14 billion by 2021.
Table 1: Process Management Adoption
stat
Percentage
Companies that track and manage processes
4%
Table 2: BPM Market Size and Growth
USD Billion
BPM market size in 2020
10.64
Expected CAGR between 2021-2028
12.0%
Expected BPM market size in 2021
11.84
Expected BPM market size in 2028
26.18
Table 3: Productivity Improvement
Percentage
Productivity gains from BPM projects
30-50%
Success rate of BPM initiatives (Gartner)
95%
Completed IT and ERP projects
25%
Table 4: Internal Rate of Return (IRR)
Percentage
BPM projects with an IRR of more than 15% (Gartner)
80%
Table 5: Customer Satisfaction Improvement
Percentage
Customer satisfaction improvement from BPM
30%
BPM Market Size and Growth
96% of companies had some kind of documented processes in 2015.
The global BPM market size is expected to reach $23.04 billion by 2027. (Source: Grand View Research)
The BPM market is expected to grow at a CAGR of 14.3% from 2020 to 2027. (Source: Grand View Research)
The North American region dominates the BPM market, accounting for over 35% of the total market share. (Source: Grand View Research)
The Asia Pacific region is expected to witness the highest growth rate in the BPM market due to the increasing adoption of digital technologies. (Source: MarketsandMarkets)
Only 4% of companies measure and manage their documented processes.
Worldwide BPM market by 2021
$13-14 billion
Companies with documented procedures in 2015
96%
Companies that track and manage their processes
4%
Companies with a documented employee engagement strategy
78%
Employees working remotely once a week
52%
Focusing after distraction takes
25 minutes
Using BPM increases project success rate
70%
BPM Adoption and Benefits
78% of companies surveyed by CultureNext in 2017 have a documented employee engagement strategy.
Over 70% of organizations have adopted BPM solutions to improve their operational efficiency. (Source: Techjury)
BPM solutions have helped organizations reduce their process cycle times by 60%. (Source: PNMsoft)
Companies that use BPM solutions have seen a 20% improvement in productivity. (Source: PNMsoft)
BPM solutions have helped organizations reduce their costs by up to 90%. (Source: IBM)
Companies with formal BPM programs
48%
IT-run BPM programs success rate
45% formalized, 47% successful
BPM priority for IT executives
80%
Reasons for BPM program failure
96% lack of employee buy-in
Companies not using BPM software
>50% believe it’s too expensive
Cost savings from automating processes
$51,000 per year
Organizations using process mining
26%
Cost savings from process mining
90% compliance
Companies saving 10%+ with BPM
21%
ROI increase with employee training
2.1 times more likely
BPM Challenges
21.6% of top and middle management think that their processes are handled better than their subordinates do.
The biggest challenge in BPM adoption is the lack of skilled personnel. (Source: Techjury)
Over 60% of BPM projects fail due to inadequate management support. (Source: Forrester)
The lack of integration with legacy systems is a significant challenge for BPM adoption. (Source: Techjury)
Over 30% of organizations experience resistance to change during BPM adoption. (Source: Techjury)
Business Process Maturity Model
Business Process Maturity Model Levels
Description
Level 1: Initial
Business operations are inexperienced, immature and inconsistent.
Level 2: Managed
Basic management processes are implemented with varying degrees of success.
Level 3: Standardized
Management processes are consistent across the organization with a focus on efficiency and effectiveness.
Level 4: Predictable
Processes are well-defined, measured and controlled with a focus on continuous improvement.
Level 5: Optimized
Continuous improvement is built into the organizational culture with a focus on innovation and achieving strategic objectives.
BPM Implementation
The average time to implement a BPM solution is six to eight months. (Source: BPM.com)
Over 50% of BPM projects require custom development. (Source: Forrester)
Over 80% of BPM projects require IT involvement. (Source: Forrester)
Over 70% of BPM projects require process analysis and redesign. (Source: Forrester)
BPM Trends
The use of artificial intelligence (AI) and machine learning (ML) in BPM is expected to increase in the coming years. (Source: MarketsandMarkets)
The adoption of cloud-based BPM solutions is expected to increase, with many organizations adopting hybrid cloud solutions. (Source: Techjury)
The use of low-code and no-code BPM solutions is expected to increase due to their ease of use and cost-effectiveness. (Source: Gartner)
The adoption of mobile BPM solutions is expected to increase due to the growing use of mobile devices. (Source: Techjury)
Statistic
Percentage/Amount
Source
Customer-focused businesses are more profitable
60% more profitable
SuperOffice
Software budget wasted on unnecessary features
32% – 41%
SuperOffice
Returns from process management improvements
55% of surveyed companies had returns of $100,000 – $500,000
Process Excellence Network
Operational cost reduction with ERP software
23%
G2
Administration cost reduction with ERP software
22%
G2
Savings from automating onboarding process
50% or $5,000 for every 30 employees hired
GreenHouse
Employees can save 2 hours of work each day through automation
63.3% of business owners state it’s harder to keep employees than hire them; 68.3% experienced turnover in the last 12 months
Zenefits
Time it takes for new employee to reach maximum productivity
8 months
HBR
Small business owners working more than 50 hours a week
62%
HBR
Taco Bell’s value after process re-engineering
$1.98 billion
Zenefits
Onboarding programs increase employee retention
58% more new employees stay with the company for more than three years
SuperOffice
Companies view business processes as a way to reduce costs
46%
BpTrends
Time executives spend on administrative work
16 hours a week
ServiceNow
Stress leads to loss of productivity
41% of stressed workers
ColonialLife
Time wasted on menial data entry tasks
Up to 50% of employees’ day
ServiceNow
Bad data’s impact on operating expenses
20% – 30%
PragmaticWorks
Percentage of data unused by analytics
60% – 73%
Forrester
Number of software apps used by companies
129 on average
Okta
Percentage of tasks that can be automated in jobs
One-third of tasks required by employees in 60% of jobs
Mckinsey
Main goal of automation
Augmentation of worker performance and productivity
Mckinsey
Predicted drop in human task hours by 2022
13%
BBCNews
Percentage of new jobs for new or barely existent occupations
33%
weForum
Percentage of workers requiring re-skilling/upskilling by 2022
More than 54%
weForum
Predicted productivity acceleration from automation
1.4% of global GDP annually
Mckinsey
New jobs created by machines according to WEF
58 million
weForum
Estimated number of robots in China by 2030
14 million
Forrester
Predicted percentage of automatable jobs by mid-2030s
Up to 30%
PwC
Displacement rates by education level by 2030
Above 40% for workers with low education levels, compared to 10% for workers with high education levels
PwC
BPM and Digital Transformation
BPM plays a crucial role in digital transformation, with over 90% of organizations using BPM solutions for their digital transformation initiatives. (Source: PNMsoft)
Over 80% of organizations believe that BPM is essential to achieving digital transformation. (Source: Techjury)
The use of BPM solutions is expected to increase as organizations continue to focus on their digital transformation initiatives. (Source: Gartner)
BPM is a key enabler of digital transformation, allowing organizations to improve their agility, efficiency, and innovation. (Source: IBM)
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