Business Process Management (BPM) Statistics, Trends And Facts 2023

Business process management (BPM) is an essential component for many organizations to optimize their operations and improve overall efficiency. BPM involves analyzing, designing, executing, and continuously improving business processes.

In this blog post, we will explore statistics related to BPM that can help businesses understand the importance of BPM and its impact on organizational performance.

Table 1: Business Process Management Stats and Trends

Statistics/ Trends	Numbers
Global BPM market expected to grow by 2028	$26.18 billion
CAGR of global BPM market	12.0%
Increased success rate by using BPM framework	70%
Percentage of firms that managed and tracked performance	4%
Percentage of an organization’s processes that significantly impact its competitive stance	<20%
Percentage of firms with business processes sufficiently under control for digital transformation	1%
Percentage of organizations that know how to manage business processes throughout its lifecycle	67.5%
Percentage of primary responsibility for process management and digitization held by executive management	Just under 40%
Productivity benefits of BPM initiatives according to Forrester	30 to 50%
Percentage of enterprise organizations with BPM initiatives seeing an internal rate of return higher than 15%	81%
Percentage of organizations in the midst of standardizing and automating processes according to Gartner’s BPM maturity model assessment	75%

BPM Stats

1. The global BPM market is expected to be worth $13-14 billion by 2021.

Table 1: Process Management Adoption

stat	Percentage
Companies that track and manage processes	4%

Table 2: BPM Market Size and Growth

	USD Billion
BPM market size in 2020	10.64
Expected CAGR between 2021-2028	12.0%
Expected BPM market size in 2021	11.84
Expected BPM market size in 2028	26.18

Table 3: Productivity Improvement

	Percentage
Productivity gains from BPM projects	30-50%
Success rate of BPM initiatives (Gartner)	95%
Completed IT and ERP projects	25%

Table 4: Internal Rate of Return (IRR)

	Percentage
BPM projects with an IRR of more than 15% (Gartner)	80%

Table 5: Customer Satisfaction Improvement

	Percentage
Customer satisfaction improvement from BPM	30%

BPM Market Size and Growth

• 96% of companies had some kind of documented processes in 2015.

• The global BPM market size is expected to reach $23.04 billion by 2027. (Source: Grand View Research)
• The BPM market is expected to grow at a CAGR of 14.3% from 2020 to 2027. (Source: Grand View Research)
• The North American region dominates the BPM market, accounting for over 35% of the total market share. (Source: Grand View Research)
• The Asia Pacific region is expected to witness the highest growth rate in the BPM market due to the increasing adoption of digital technologies. (Source: MarketsandMarkets)

• Only 4% of companies measure and manage their documented processes.

Worldwide BPM market by 2021	$13-14 billion
Companies with documented procedures in 2015	96%
Companies that track and manage their processes	4%
Companies with a documented employee engagement strategy	78%
Employees working remotely once a week	52%
Focusing after distraction takes	25 minutes
Using BPM increases project success rate	70%

BPM Adoption and Benefits

• 78% of companies surveyed by CultureNext in 2017 have a documented employee engagement strategy.

• Over 70% of organizations have adopted BPM solutions to improve their operational efficiency. (Source: Techjury)
• BPM solutions have helped organizations reduce their process cycle times by 60%. (Source: PNMsoft)
• Companies that use BPM solutions have seen a 20% improvement in productivity. (Source: PNMsoft)
• BPM solutions have helped organizations reduce their costs by up to 90%. (Source: IBM)

Companies with formal BPM programs	48%
IT-run BPM programs success rate	45% formalized, 47% successful
BPM priority for IT executives	80%
Reasons for BPM program failure	96% lack of employee buy-in
Companies not using BPM software	>50% believe it’s too expensive
Cost savings from automating processes	$51,000 per year
Organizations using process mining	26%
Cost savings from process mining	90% compliance
Companies saving 10%+ with BPM	21%
ROI increase with employee training	2.1 times more likely

BPM Challenges

• 21.6% of top and middle management think that their processes are handled better than their subordinates do.

• The biggest challenge in BPM adoption is the lack of skilled personnel. (Source: Techjury)
• Over 60% of BPM projects fail due to inadequate management support. (Source: Forrester)
• The lack of integration with legacy systems is a significant challenge for BPM adoption. (Source: Techjury)
• Over 30% of organizations experience resistance to change during BPM adoption. (Source: Techjury)

Business Process Maturity Model

Business Process Maturity Model Levels	Description
Level 1: Initial	Business operations are inexperienced, immature and inconsistent.
Level 2: Managed	Basic management processes are implemented with varying degrees of success.
Level 3: Standardized	Management processes are consistent across the organization with a focus on efficiency and effectiveness.
Level 4: Predictable	Processes are well-defined, measured and controlled with a focus on continuous improvement.
Level 5: Optimized	Continuous improvement is built into the organizational culture with a focus on innovation and achieving strategic objectives.

BPM Implementation

13. The average time to implement a BPM solution is six to eight months. (Source: BPM.com)
14. Over 50% of BPM projects require custom development. (Source: Forrester)
15. Over 80% of BPM projects require IT involvement. (Source: Forrester)
16. Over 70% of BPM projects require process analysis and redesign. (Source: Forrester)

BPM Trends

17. The use of artificial intelligence (AI) and machine learning (ML) in BPM is expected to increase in the coming years. (Source: MarketsandMarkets)
18. The adoption of cloud-based BPM solutions is expected to increase, with many organizations adopting hybrid cloud solutions. (Source: Techjury)
19. The use of low-code and no-code BPM solutions is expected to increase due to their ease of use and cost-effectiveness. (Source: Gartner)
20. The adoption of mobile BPM solutions is expected to increase due to the growing use of mobile devices. (Source: Techjury)

Statistic	Percentage/Amount	Source
Customer-focused businesses are more profitable	60% more profitable	SuperOffice
Software budget wasted on unnecessary features	32% – 41%	SuperOffice
Returns from process management improvements	55% of surveyed companies had returns of $100,000 – $500,000	Process Excellence Network
Operational cost reduction with ERP software	23%	G2
Administration cost reduction with ERP software	22%	G2
Savings from automating onboarding process	50% or $5,000 for every 30 employees hired	GreenHouse
Employees can save 2 hours of work each day through automation	54%	WorkMarket
Small business owners overwhelmed by roles and responsibilities	72%	The Alternative Board
Employee turnover rates	63.3% of business owners state it’s harder to keep employees than hire them; 68.3% experienced turnover in the last 12 months	Zenefits
Time it takes for new employee to reach maximum productivity	8 months	HBR
Small business owners working more than 50 hours a week	62%	HBR
Taco Bell’s value after process re-engineering	$1.98 billion	Zenefits
Onboarding programs increase employee retention	58% more new employees stay with the company for more than three years	SuperOffice
Companies view business processes as a way to reduce costs	46%	BpTrends
Time executives spend on administrative work	16 hours a week	ServiceNow
Stress leads to loss of productivity	41% of stressed workers	ColonialLife
Time wasted on menial data entry tasks	Up to 50% of employees’ day	ServiceNow
Bad data’s impact on operating expenses	20% – 30%	PragmaticWorks
Percentage of data unused by analytics	60% – 73%	Forrester
Number of software apps used by companies	129 on average	Okta
Percentage of tasks that can be automated in jobs	One-third of tasks required by employees in 60% of jobs	Mckinsey
Main goal of automation	Augmentation of worker performance and productivity	Mckinsey
Predicted drop in human task hours by 2022	13%	BBCNews
Percentage of new jobs for new or barely existent occupations	33%	weForum
Percentage of workers requiring re-skilling/upskilling by 2022	More than 54%	weForum
Predicted productivity acceleration from automation	1.4% of global GDP annually	Mckinsey
New jobs created by machines according to WEF	58 million	weForum
Estimated number of robots in China by 2030	14 million	Forrester
Predicted percentage of automatable jobs by mid-2030s	Up to 30%	PwC
Displacement rates by education level by 2030	Above 40% for workers with low education levels, compared to 10% for workers with high education levels	PwC

BPM and Digital Transformation

21. BPM plays a crucial role in digital transformation, with over 90% of organizations using BPM solutions for their digital transformation initiatives. (Source: PNMsoft)
22. Over 80% of organizations believe that BPM is essential to achieving digital transformation. (Source: Techjury)
23. The use of BPM solutions is expected to increase as organizations continue to focus on their digital transformation initiatives. (Source: Gartner)
24. BPM is a key enabler of digital transformation, allowing organizations to improve their agility, efficiency, and innovation. (Source: IBM)