As the world becomes more digital, the concept of the employee experience has also evolved. Digital employee experience (DEX) management refers to the process of creating and managing digital experiences that enable employees to work more efficiently and effectively.

In this blog post, we will be exploring statistics related to digital employee experience management and how it impacts the modern workplace.

Key Digital Employee Experience (DEX) Management Statistics 2023 – MY Choice


  • According to a report by Deloitte, 80% of HR leaders believe that employee experience is important, but only 22% say that their organizations are excellent at creating a differentiated employee experience.
  • A survey by Gartner found that 68% of organizations have changed their performance management process due to the pandemic, with a focus on continuous performance management and coaching.
  • According to a study by Salesforce, 69% of employees say that they would work harder if they felt their efforts were better recognized.
  • A survey by PwC found that 56% of employees say that they would stay with an employer if they felt that they had a sense of purpose in their work.

DEX Management Statistics

  1. According to a study, 88% of employees believe that a positive digital employee experience improves their overall job satisfaction.
  2. A report by Forrester found that 65% of companies with strong employee experiences outperform their competitors in revenue growth.
  3. A survey revealed that 54% of employees would leave their current job for a role that offers better digital tools.
  4. A study showed that 42% of employees experience frustration due to inadequate digital tools at work.
  5. The global DEX market size is expected to reach USD 12.56 billion by 2027, growing at a CAGR of 18.5% from 2020 to 2027.
  6. A survey found that 74% of organizations plan to invest in DEX software in the next 12 months.
  7. A report by Deloitte showed that 79% of organizations consider employee experience a top priority.
  8. A study revealed that organizations with a strong digital culture have a 38% higher employee satisfaction rate than those without.
  9. A survey found that 65% of employees believe that their organization’s technology is outdated.
  10. According to a study, companies with a strong digital culture are 64% more likely to achieve their business goals.

The Importance of Digital Employee Experience Management

Creating a positive digital employee experience is crucial for the success of any modern business. Here are some statistics that highlight the importance of digital employee experience management:

  1. Companies with engaged employees outperform those without by 202%. (Business2Community)
  2. 51% of employees say they are more productive when using technology that is tailored to their needs. (Citrix)
  3. A positive digital employee experience can reduce employee turnover by up to 14.9%. (Gartner)
  4. Companies that prioritize employee experience have 4 times the average profit and 2 times the average revenue. (Forbes)

Digital Transformation and Employee Experience

Digital transformation has a significant impact on the employee experience. Here are some statistics that highlight the relationship between digital transformation and employee experience:

  1. 87% of companies believe that digital transformation is a competitive opportunity. (SAP)
  2. Companies with a digital-first culture are 64% more likely to achieve their business goals. (SAP)
  3. 47% of employees feel that their company’s digital transformation efforts have positively impacted their employee experience. (Gartner)
  4. 54% of employees say they would leave their current job for a company that invests in employee development and technology. (Adobe)

Digital Employee Experience and Remote Work

With the rise of remote work, digital employee experience has become more important than ever. Here are some statistics that highlight the relationship between digital employee experience and remote work:

  1. Remote workers are 43% more likely to report high levels of engagement. (Gallup)
  2. 82% of remote workers say that technology is important to their productivity. (Buffer)
  3. Companies that have a strong digital employee experience see a 10% increase in employee engagement during remote work. (Qualtrics)
  4. 70% of remote workers say that they feel connected to their team through technology. (Buffer)

Impact of Digital Employee Experience on Productivity

Digital employee experience has a significant impact on employee productivity. Here are some statistics that highlight the impact of digital employee experience on productivity:

  1. Employees who are highly engaged are 38% more likely to have above-average productivity. (Gallup)
  2. Companies that invest in employee experience are 4 times more profitable than those that do not. (Forbes)
  3. Digital employee experience can increase productivity by up to 20%. (McKinsey)
  4. 58% of employees say that technology helps them work more efficiently. (Citrix)

Challenges in Digital Employee Experience Management

Managing digital employee experience can be challenging. Here are some statistics that highlight the challenges in digital employee experience management:

  1. 75% of employees say that they are not receiving enough information from their company. (Dynamic Signal)
  2. 34% of employees say that their company’s technology is outdated. (Forbes)
  3. Only 26% of employees feel that their company is doing enough to improve the employee experience. (Qualtrics)
  4. 60% of companies are not measuring employee experience at all. (Gartner)

DEX Facts:

  1. DEX includes a range of tools such as collaboration software, communication platforms, and employee feedback software.
  2. DEX aims to provide employees with a seamless digital experience, just like they have in their personal lives.
  3. DEX software can help organizations monitor employee engagement, satisfaction, and productivity.
  4. DEX can also help organizations improve their employer branding and attract top talent.
  5. DEX tools can help organizations improve employee onboarding and training processes.

DEX Benefits:

  1. Improved employee engagement and productivity.
  2. Reduced employee turnover and increased retention rates.
  3. Better customer service and improved customer satisfaction.
  4. Enhanced collaboration and communication among employees.
  5. Improved work-life balance for employees.
  6. Improved employee satisfaction and well-being.
  7. Increased profitability and revenue growth.
  8. Improved employer branding and attraction of top talent.

DEX Trends:

  1. The increasing adoption of remote work culture is driving the demand for DEX software.
  2. The integration of artificial intelligence (AI) and machine learning (ML) in DEX software is a growing trend.
  3. The use of analytics and data visualization tools to measure employee engagement and productivity is becoming popular.
  4. The emergence of mobile-first DEX software to cater to the growing number of mobile users.

DEX Adoption:

  1. The adoption of DEX software is higher in large organizations with over 1000 employees.
  2. The manufacturing and healthcare sectors have the highest adoption rates of DEX software.
  3. The adoption of DEX software is higher in North America and Europe compared to other regions.

DEX Market Analysis:

  1. The DEX market is highly competitive, with several players offering a range of software solutions.
  2. The key players in the DEX market include Microsoft Corporation, SAP SE, IBM Corporation, Oracle Corporation, and ServiceNow.
  3. The cloud-based DEX software segment is expected to witness significant growth in the coming years.

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