Digital process automation (DPA) refers to the use of software to automate business processes. DPA solutions can streamline workflows, improve productivity, reduce costs, and enhance customer satisfaction. The technology uses a combination of process automation, artificial intelligence (AI), and machine learning (ML) to automate repetitive tasks, eliminate errors, and increase efficiency.

Key Digital Process Automation (DPA) Statistics 2023 – MY Choice

  • The global digital process automation market size was valued at USD 9.8 billion in 2020 and is expected to grow at a CAGR of 13.6% from 2021 to 2028. (Source: Grand View Research)
  • In a survey conducted by Forrester, 56% of respondents said that improving business process efficiency was the top driver for investing in DPA. (Source: Forrester)
  • According to a report by MarketsandMarkets, the adoption of DPA solutions is expected to increase due to the rise in demand for automation technologies, the need for streamlined business processes, and the increasing use of artificial intelligence and machine learning. (Source: MarketsandMarkets)
  • In a survey conducted by Deloitte, 82% of respondents said that DPA is important or very important to their organization’s future success. (Source: Deloitte)
  • According to a report by Gartner, the adoption of DPA is expected to accelerate as organizations look for ways to improve business agility and respond to changing market conditions. (Source: Gartner)
  • In a survey conducted by IDC, 67% of respondents said that the ability to automate processes was the most important factor in their decision to adopt DPA. (Source: IDC)
  • According to a report by ResearchAndMarkets, the Asia-Pacific region is expected to experience the highest growth rate in the DPA market due to the increasing adoption of digital technologies and the need for process automation. (Source: ResearchAndMarkets)
  • In a survey conducted by UiPath, 86% of respondents said that DPA has improved their organization’s productivity, and 76% said that it has improved their organization’s efficiency. (Source: UiPath)
  • According to a report by KPMG, the COVID-19 pandemic has accelerated the adoption of DPA as organizations look for ways to automate processes and improve business continuity. (Source: KPMG)
  • In a survey conducted by PwC, 77% of respondents said that DPA has improved their organization’s customer experience, and 74% said that it has improved their organization’s operational efficiency. (Source: PwC)

Market Size and Growth

  1. The global DPA market is expected to grow at a CAGR of 13.4% from 2021 to 2028. (Source: Allied Market Research)
  2. The market size of DPA was valued at $7.0 billion in 2020 and is expected to reach $15.7 billion by 2026. (Source: MarketsandMarkets)
  3. The DPA market is expected to grow from $12.9 billion in 2020 to $27.9 billion in 2025, at a CAGR of 16.5%. (Source: ResearchAndMarkets)

Benefits of DPA

  1. DPA can reduce the time and cost of business processes by up to 90%. (Source: Nintex)
  2. DPA can reduce errors in business processes by up to 80%. (Source: Nintex)
  3. DPA can improve employee productivity by up to 70%. (Source: Nintex)
  4. DPA can enhance customer satisfaction by up to 75%. (Source: Nintex)
  5. DPA can increase revenue growth by up to 15%. (Source: Forrester Consulting)
  6. DPA can reduce time-to-market for products and services by up to 75%. (Source: IBM)
  7. DPA can increase compliance with regulations and standards by up to 50%. (Source: IBM)

Applications of DPA

  1. DPA can be used in finance and accounting to automate invoice processing, payment processing, and budgeting.
  2. DPA can be used in human resources to automate employee onboarding, performance management, and training.
  3. DPA can be used in customer service to automate ticket management, case management, and self-service.
  4. DPA can be used in supply chain management to automate order processing, inventory management, and logistics.
  5. DPA can be used in marketing to automate lead management, campaign management, and content management.

Challenges of DPA

  1. The complexity of legacy systems can make it difficult to implement DPA solutions. (Source: Gartner)
  2. Lack of expertise and skills can be a barrier to implementing DPA solutions. (Source: Forrester Consulting)
  3. Integrating DPA solutions with existing IT systems can be challenging. (Source: IDC)
  4. Security and privacy concerns can pose a risk to the adoption of DPA solutions. (Source: KPMG)
  5. Ensuring compliance with regulations and standards can be a challenge. (Source: Gartner)

DPA Statistics

  1. According to a report by Grand View Research, the global digital process automation market size was valued at USD 8.9 billion in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 13.4% from 2021 to 2028.
  2. The same report predicts that the DPA market will reach USD 21.3 billion by 2028.
  3. A report by ResearchAndMarkets suggests that the DPA market will grow at a CAGR of 14.2% from 2021 to 2028.
  4. The same report states that the DPA market size was valued at USD 8.6 billion in 2020 and is expected to reach USD 22.9 billion by 2028.
  5. According to a report by McKinsey, 50% of tasks performed by the global workforce could be automated using existing technologies, including DPA.

DPA Facts

  1. DPA is an essential component of digital transformation and helps organizations to enhance productivity, reduce costs, and improve customer satisfaction.
  2. DPA technologies include Robotic Process Automation (RPA), Artificial Intelligence (AI), Machine Learning (ML), and Low-code/No-code platforms.
  3. DPA solutions help to reduce the time taken for manual processes and improve accuracy by reducing human errors.
  4. DPA is used in various industries, including banking and finance, healthcare, manufacturing, and retail.
  5. DPA adoption is expected to increase due to the COVID-19 pandemic, which has led to a significant shift towards digital transformation.

DPA Benefits

  1. DPA solutions help organizations to automate repetitive tasks and increase productivity.
  2. DPA reduces operational costs by eliminating the need for manual labor and reducing human errors.
  3. DPA improves the quality of work by ensuring accuracy and consistency.
  4. DPA enhances customer satisfaction by providing faster and more efficient services.
  5. DPA enables organizations to improve their compliance and risk management.

DPA Trends

  1. Low-code/No-code platforms are becoming increasingly popular due to their ease of use and ability to speed up the development process.
  2. The adoption of cloud-based DPA solutions is on the rise due to their scalability and cost-effectiveness.
  3. AI and ML are being used to enhance the capabilities of DPA solutions by enabling them to learn and adapt to new situations.
  4. The integration of DPA with other technologies such as Internet of Things (IoT) and blockchain is expected to increase in the future.
  5. The DPA market is becoming more competitive, with new players entering the market and existing players expanding their offerings.

DPA Adoption

  1. A report by Forrester suggests that the adoption of DPA solutions is on the rise, with more than 50% of global enterprises using DPA solutions.
  2. The same report states that the adoption of DPA is highest in North America, followed by Europe and Asia-Pacific.
  3. Small and medium-sized enterprises (SMEs) are increasingly adopting DPA solutions due to their affordability and ease of use.
  4. The banking and financial services industry is the largest adopter of DPA solutions, followed by healthcare and manufacturing.
  5. The adoption of DPA solutions is expected to increase in emerging markets such as China and India.

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