The Genesys AppFoundry Marketplace is a platform where customers can find, try, and purchase apps that enhance their customer experience solutions.
The platform offers a wide range of apps developed by third-party vendors, which are tested and validated by Genesys to ensure seamless integration with their customer experience solutions.
In this blog post, we will explore Genesys AppFoundry Marketplace statistics that highlight the growing popularity and importance of this platform.
Key Genesys AppFoundry Marketplace Statistics 2023 – MY Choice
- The Genesys AppFoundry Marketplace is an online marketplace that features over 200 applications and integrations designed to enhance the Genesys Customer Experience Platform.
- The Marketplace offers a wide range of products and services including voice and speech recognition, data analytics, workforce optimization, chatbots, and more.
- The AppFoundry Marketplace is used by more than 11,000 customers globally, including leading companies in industries such as finance, healthcare, retail, and telecommunications.
- Over 50% of the apps in the Marketplace have been developed by Genesys partners, which demonstrates the strength of the Genesys partner ecosystem.
- The Marketplace is constantly expanding, with an average of 15 new applications added each month.
- The Marketplace offers a variety of pricing models, including pay-per-use, subscription-based, and one-time purchase options.
- The Marketplace has a customer rating system, which allows users to rate and provide feedback on the applications they use, helping other users make informed decisions.
- The Marketplace also offers a variety of resources for developers, including a developer portal, documentation, and training materials.
- The AppFoundry Marketplace has won several awards, including the 2019 CRM Market Leader Award for Enterprise Feedback Management and the 2020 CODiE Award for Best Customer Service Solution.
- The Marketplace is an important part of the Genesys ecosystem, providing customers with access to a wide range of innovative applications and integrations that can help them improve their customer experience and drive business success.
Genesys AppFoundry Marketplace Statistics
Let’s begin by looking at some statistics related to Genesys AppFoundry:
|Number of apps available on Genesys AppFoundry||600+|
|Number of countries where Genesys AppFoundry is available||50+|
|Number of customers using Genesys AppFoundry||11,000+|
|Number of partners in the Genesys AppFoundry ecosystem||400+|
|Number of developers in the Genesys AppFoundry ecosystem||1,000+|
|Number of languages supported by Genesys AppFoundry||30+|
These statistics highlight the widespread adoption of Genesys AppFoundry, which is used by a large number of customers in many countries around the world. With over 600 apps available on the platform, businesses can find the solutions they need to improve their customer experience.
Genesys AppFoundry Marketplace Facts
Here are some facts about Genesys AppFoundry that are worth noting:
- Genesys AppFoundry is a marketplace for customer experience solutions that can be integrated with the Genesys Customer Experience Platform.
- The platform features solutions that can be used for a variety of purposes, including sales, marketing, customer service, and workforce optimization.
- Apps on Genesys AppFoundry are categorized into various areas, including omnichannel routing, self-service, agent productivity, and analytics and reporting.
- Genesys AppFoundry partners with leading technology companies to provide businesses with the most innovative and advanced solutions.
Genesys AppFoundry Marketplace Benefits
Businesses can enjoy many benefits when they use Genesys AppFoundry. Here are some of the top benefits:
- Access to a wide variety of customer experience solutions that can be integrated with the Genesys Customer Experience Platform.
- Ability to enhance customer experience across various channels, including voice, email, chat, SMS, and social media.
- Increased efficiency and productivity, thanks to solutions that streamline operations and workflows.
- Improved customer satisfaction, loyalty, and retention, as businesses are able to provide personalized and seamless experiences.
- Better insights into customer behavior, preferences, and needs, thanks to solutions that provide advanced analytics and reporting capabilities.
Genesys AppFoundry Marketplace Trends
Here are some of the top trends that are shaping the future of Genesys AppFoundry:
- Increased demand for omnichannel solutions that enable businesses to provide consistent and seamless experiences across various channels.
- Growing interest in AI-powered solutions that can automate routine tasks, provide real-time insights, and deliver personalized experiences.
- Adoption of cloud-based solutions that offer greater flexibility, scalability, and cost-effectiveness compared to on-premises solutions.
- Focus on data privacy and security, as businesses look for solutions that can protect customer data and comply with regulations.
- Emphasis on integration and interoperability, as businesses seek to connect different systems and applications to create a unified customer experience.
Overview of the Genesys AppFoundry Marketplace
The Genesys AppFoundry Marketplace is a growing ecosystem of apps designed to help businesses enhance their customer experience solutions. Here are some key statistics to provide an overview of the platform:
- The Genesys AppFoundry Marketplace offers over 200 applications and integrations.
- More than 300,000 users have downloaded apps from the Genesys AppFoundry Marketplace.
- The platform has over 100 partners who have developed apps for the Genesys AppFoundry Marketplace.
- The Genesys AppFoundry Marketplace offers apps in multiple categories, including analytics, automation, chatbots, omnichannel, and workforce engagement.
Benefits of the Genesys AppFoundry Marketplace
The Genesys AppFoundry Marketplace offers many benefits to businesses looking to enhance their customer experience solutions. Here are some key statistics that highlight the benefits of the platform:
- The Genesys AppFoundry Marketplace enables businesses to enhance their customer experience solutions quickly and easily.
- The platform offers pre-built integrations that can be easily customized to meet a business’s specific needs.
- The apps available on the Genesys AppFoundry Marketplace are designed to help businesses improve their customer engagement and overall customer experience.
- Businesses can use the Genesys AppFoundry Marketplace to leverage the latest technologies and innovations in customer experience solutions.
Customer Success with the Genesys AppFoundry Marketplace
Many businesses have found success using the Genesys AppFoundry Marketplace to enhance their customer experience solutions. Here are some statistics that highlight customer success with the platform:
- A major US bank used the Genesys AppFoundry Marketplace to integrate its customer experience solutions with its salesforce automation system, resulting in a 30% increase in sales productivity.
- A global insurance provider used the Genesys AppFoundry Marketplace to implement a virtual assistant that reduced call center volume by 20%.
- A leading telecommunications provider used the Genesys AppFoundry Marketplace to integrate its customer experience solutions with its CRM system, resulting in a 25% increase in customer satisfaction.
- A multinational retailer used the Genesys AppFoundry Marketplace to implement a chatbot that improved customer engagement and reduced wait times by 40%.
Key Industry Trends in the Genesys AppFoundry Marketplace
The Genesys AppFoundry Marketplace is constantly evolving to keep pace with key industry trends in customer experience solutions. Here are some statistics that highlight these trends:
- The use of AI and machine learning in customer experience solutions is growing rapidly. The Genesys AppFoundry Marketplace offers a wide range of AI-powered apps, including chatbots and voice assistants.
- Omnichannel customer experience solutions are becoming increasingly popular. The Genesys AppFoundry Marketplace offers apps that help businesses deliver consistent customer experiences across multiple channels.
- There is a growing demand for customer experience solutions that are easy to use and require minimal IT resources. The Genesys AppFoundry Marketplace offers apps that are designed to be user-friendly and easy to deploy.