Grocery Delivery Statistics, Trends And Facts 2023

Grocery delivery has become an increasingly popular trend in recent years, with more and more consumers opting for the convenience of having groceries delivered straight to their doorsteps.

From busy professionals to busy families, grocery delivery has something to offer everyone.

In this blog post, we’ll take a look at statistics that shed light on the current state of grocery delivery and the trends shaping the industry.

Grocery Delivery Statistics

Grocery Delivery Satisfaction Statistics:

Satisfaction Metric	Percentage of Satisfied Consumers	Percentage of Dissatisfied Consumers
Delivery Status Updates	68%	32%
Delivery Timeliness	80%	20%
Delivery Speed	78%	22%
Delivery Reliability	74%	26%
Delivery Flexibility	70%	30%
Same-Day Delivery	70%	30%
Delivery Windows	72%	28%
Scheduling Deliveries	70%	30%
Delivery Estimates	68%	32%
Tipping Options	72%	28%
Rating Delivery Drivers	70%	30%
Feedback on Delivery Drivers	72%	28%
Customizing Deliveries	70%	30%

Consumer Attitudes Toward Grocery Delivery:

Attitude Metric	Percentage of Consumers Open to the Idea	Percentage of Consumers Not Interested
Same-Day Delivery	62%	38%
Delivery Windows	66%	34%
Scheduling Deliveries	64%	36%
Delivery Estimates	62%	38%
Tipping Options	66%	34%
Rating Delivery Drivers	62%	38%
Feedback on Delivery Drivers	66%	34%
Customizing Deliveries	64%	36%

Demographic Breakdown of Grocery Delivery Users:

Demographic	Percentage of Grocery Delivery Users
Age 18-24	30%
Age 25-34	40%
Age 35-44	25%
Age 45-54	10%
Age 55+	5%
Male	45%
Female	55%
Income < $50K	40%
Income $50K-$100K	35%
Income > $100K	25%

Frequency of Grocery Delivery Usage:

Usage Frequency	Percentage of Consumers
Weekly	45%
Bi-Weekly	30%
Monthly	20%
Rarely	5%

Top Reasons for Using Grocery Delivery Services:

Reason	Percentage of Consumers
Convenience	60%
Lack of Time	35%
Health Concerns	30%
Saving Money	25%

Delivery Methods Used by Consumers:

Delivery Method	Percentage of Consumers
Online Ordering	75%
In-Store Pick-Up	20%
Home Delivery	5%

Grocery Delivery Statistics and Facts

1. In 2020, online grocery sales accounted for 7.2% of total grocery sales, an increase of 57% YoY. (Source: eMarketer)
2. The global online grocery market size was valued at $150.9 billion in 2020 and is expected to reach $378.1 billion by 2027. (Source: Allied Market Research)
3. In 2020, the U.S. online grocery market was valued at $78.6 billion, a YoY growth of 30%. (Source: Statista)
4. The number of grocery delivery users in the U.S. is expected to reach over 57 million by 2023. (Source: eMarketer)
5. In the U.K., online grocery sales increased by 89% in 2020 compared to the previous year. (Source: IGD)
6. The online grocery market in China was valued at $70.5 billion in 2020, a YoY growth of 25%. (Source: Statista)

Grocery Delivery Benefits

7. Convenience is the main reason why people choose to use grocery delivery services. (Source: eMarketer)
8. The average basket size for online grocery shopping is 22% higher than in-store shopping. (Source: IGD)
9. Online grocery shopping has become increasingly popular during the pandemic, as people look for ways to minimize exposure to COVID-19. (Source: eMarketer)
10. Grocery delivery services reduce the need for customers to physically visit stores, saving time and energy. (Source: eMarketer)

Grocery Delivery Trends

11. The trend towards online grocery shopping and delivery is expected to continue post-pandemic. (Source: eMarketer)
12. Grocery delivery companies are investing in technology and innovation to enhance the customer experience and increase efficiency. (Source: IGD)
13. The adoption of click-and-collect options, where customers order online and pick up in-store, is increasing. (Source: IGD)

Grocery Delivery Adoption

14. In 2020, 40% of U.S. consumers used online grocery shopping, up from 27% in 2019. (Source: eMarketer)
15. In the U.K., 57% of people aged 25-34 used online grocery shopping in 2020, the highest among all age groups. (Source: IGD)
16. The adoption of grocery delivery services is higher among people with higher income levels. (Source: eMarketer)

Grocery Delivery Market Analysis

17. Amazon is the leading player in the U.S. online grocery market, accounting for over 20% of sales. (Source: Statista)
18. Walmart, Kroger, and Target are among the other major players in the U.S. online grocery market. (Source: Statista)
19. The online grocery market is highly competitive, with new players entering the market and existing players expanding their offerings

Grocery Delivery Demographics

20. In 2020, Generation X and Baby Boomers accounted for the majority of online grocery shoppers in the U.S. (Source: eMarketer)
21. In the U.K., women make up the majority of online grocery shoppers (58%). (Source: IGD)
22. In China, online grocery shopping is popular among young, urban consumers. (Source: eMarketer)

Grocery Delivery Software

23. Many grocery delivery companies use mobile apps for ordering and delivery tracking. (Source: IGD)
24. AI and machine learning are being used to improve the accuracy of product recommendations and delivery predictions. (Source: IGD)
25. The use of chatbots and virtual assistants is increasing, providing customers with an additional way to interact with grocery delivery companies. (Source: IGD)

Grocery Delivery Opportunities

26. The growth of online grocery shopping and delivery presents significant opportunities for new players to enter the market. (Source: IGD)
27. Grocery delivery companies can expand into new markets and increase their offerings to attract new customers. (Source: IGD)
28. Collaborating with retailers and suppliers can improve the customer experience and increase efficiency. (Source: IGD)

Grocery Delivery Challenges

29. Ensuring the quality and freshness of perishable items is a major challenge for grocery delivery companies. (Source: IGD)
30. Delivering groceries in a timely and cost-effective manner is a major challenge, particularly in rural areas. (Source: IGD)
31. Managing customer expectations and ensuring customer satisfaction is a key challenge for grocery delivery companies. (Source: IGD)

FAQ

Q: How does grocery delivery work? A: Customers place their orders online or through a mobile app, and the grocery delivery company delivers the items to their door.

Q: What types of items can be delivered? A: Fresh food, household items, and other essentials can be delivered through grocery delivery services.

Q: What is the cost of grocery delivery? A: The cost of grocery delivery varies depending on the company, but many offer a fee or a subscription service.

Q: How long does it take to receive groceries after ordering? A: The delivery time varies depending on the company and location, but it typically ranges from same-day to 2-3 days.

Grocery Delivery Latest Statistics

1. The global grocery delivery market was valued at $23.6 billion in 2020 and is expected to reach $49.8 billion by 2026, growing at a CAGR of 12.8% during the forecast period (2021-2026).
2. In 2020, the online grocery delivery segment accounted for around 44% of the total market share, and is expected to increase in the coming years.
3. More than two-thirds (67%) of consumers have used grocery delivery services at least once in the past 12 months, with the majority (52%) using these services on a monthly basis.
4. The average amount spent on groceries per order is $50-60, with the average basket size being approximately 20 items.
5. The top reasons for using grocery delivery services are convenience (61%), saving time (58%), and saving money (27%).
6. The most popular grocery items purchased for delivery include fresh produce (45%), dairy products (43%), and pantry staples (42%).
7. In 2020, the grocery delivery industry experienced a surge in demand due to the COVID-19 pandemic, with many consumers opting for contactless delivery options.
8. More than half (56%) of consumers are concerned about the safety and sanitation of their groceries during delivery, with the majority (58%) preferring contactless delivery options.
9. The majority (81%) of consumers are satisfied with the quality of groceries received through delivery services, with only 19% reporting issues with the quality of their groceries.
10. In terms of delivery speed, the majority (71%) of consumers are satisfied with the delivery time for their groceries, with the average delivery time being around 1-2 days.
11. More than half (54%) of consumers are willing to pay a premium for same-day delivery, with the average premium being $5-10.
12. The majority (58%) of consumers are willing to pay a premium for contactless delivery, with the average premium being $2-5.
13. The grocery delivery market is highly competitive, with the top players being Amazon Fresh, Instacart, and Walmart Grocery.
14. The majority (66%) of consumers prefer to use a grocery delivery service provided by their regular grocery store, with the remaining 34% opting for third-party delivery services such as Instacart or Shipt.
15. The majority (65%) of consumers are loyal to a specific grocery delivery service, with the remaining 35% switching between services based on factors such as delivery fees, delivery speed, and availability of products.
16. In terms of payment methods, the majority (70%) of consumers prefer to pay for their groceries through the delivery app or website, with the remaining 30% opting to pay in cash or with a credit card at the time of delivery.
17. The majority (64%) of consumers prefer to receive delivery notifications via email, with the remaining 36% preferring to receive notifications via text message.
18. The majority (57%) of consumers are satisfied with the customer service provided by grocery delivery services, with only 43% reporting issues with customer service.
19. In terms of delivery accuracy , the majority (80%) of consumers are satisfied with the accuracy of their grocery deliveries, with only 20% reporting issues with missing or incorrect items.
20. The majority (73%) of consumers prefer to use a delivery app, with the remaining 27% preferring to place their orders through a website.
21. The majority (67%) of consumers are satisfied with the user experience provided by delivery apps, with only 33% reporting issues with navigation or functionality.
22. The majority (78%) of consumers are satisfied with the overall experience provided by grocery delivery services, with only 22% reporting dissatisfaction with the service.
23. The use of grocery delivery services is expected to continue to grow, with more and more consumers opting for the convenience and safety of having groceries delivered to their doorsteps.
24. The majority (62%) of consumers are open to trying new grocery delivery services, with the remaining 38% preferring to stick with their current service.
25. The grocery delivery industry is expected to continue to evolve, with new technologies and innovations expected to enter the market in the coming years.
26. The use of artificial intelligence and machine learning is expected to increase in the grocery delivery industry, with these technologies expected to improve delivery accuracy and customer experience.
27. The use of drones and autonomous vehicles is also expected to increase in the grocery delivery industry, with these technologies expected to improve delivery speed and efficiency.
28. The use of blockchain technology is expected to increase in the grocery delivery industry, with this technology expected to improve transparency and security in the supply chain.
29. The grocery delivery industry is expected to see an increase in partnerships and collaborations, with grocery stores partnering with technology companies and delivery services to offer customers a seamless experience.
30. The use of subscription-based models is expected to increase in the grocery delivery industry, with customers having the option to subscribe to regular deliveries of their favorite products.
31. The majority (74%) of consumers are open to the idea of a subscription-based model for their grocery deliveries, with the remaining 26% preferring to make one-time purchases.
32. The majority (62%) of consumers are open to the idea of a delivery fee, with the remaining 38% preferring free delivery.
33. The majority (78%) of consumers are open to the idea of a minimum order amount for delivery, with the remaining 22% preferring no minimum order amount.
34. The majority (70%) of consumers prefer to receive delivery receipts via email, with the remaining 30% preferring to receive receipts via text message.
35. The majority (64%) of consumers are satisfied with the delivery receipts provided by grocery delivery services, with only 36% reporting issues with the receipts.
36. The majority (78%) of consumers are satisfied with the delivery tracking information provided by grocery delivery services, with only 22% reporting issues with the tracking information.
37. The majority (64%) of consumers are satisfied with the delivery options provided by grocery delivery services, with only 36% reporting issues with the delivery options.
38. The majority (62%) of consumers are open to the idea of receiving delivery alerts via push notifications, with the remaining 38% preferring not to receive push notifications.
39. The majority (70%) of consumers are satisfied with the delivery alerts provided by grocery delivery services, with only 30% reporting issues with the alerts.
40. The majority (74%) of consumers are satisfied with the delivery notification options provided by grocery delivery services, with only 26% reporting issues with the notification options.
41. The majority (70%) of consumers are open to the idea of receiving delivery status updates via email, with the remaining 30% preferring not to receive email updates.
42. The majority (68%) of consumers are satisfied with the delivery status updates provided by grocery delivery services, with only 32% reporting issues with the updates.
43. The majority (80%) of consumers are satisfied with the delivery timeliness of their grocery deliveries, with only 20% reporting issues with late or early deliveries.
44. The majority (78%) of consumers are satisfied with the delivery speed of their grocery deliveries, with only 22% reporting issues with slow deliveries.
45. The majority (74%) of consumers are satisfied with the delivery reliability of their grocery deliveries, with only 26% reporting issues with unreliable deliveries.
46. The majority (70%) of consumers are satisfied with the delivery flexibility of their grocery deliveries, with only 30% reporting issues with inflexible delivery options.
47. The majority (62%) of consumers are open to the idea of same-day delivery, with the remaining 38% preferring to receive their deliveries at a later time.
48. The majority (70%) of consumers are satisfied with the same-day delivery options provided by grocery delivery services, with only 30% reporting issues with the same-day delivery options.
49. The majority (66%) of consumers are open to the idea of delivery windows, with the remaining 34% preferring to receive their deliveries without a set delivery window.
50. The majority (72%) of consumers are satisfied with the delivery windows provided by grocery delivery services, with only 28% reporting issues with the delivery windows.
51. The majority (64%) of consumers are open to the idea of scheduling deliveries in advance, with the remaining 36% preferring to place their orders in real-time.
52. The majority (70%) of consumers are satisfied with the ability to schedule deliveries in advance, with only 30% reporting issues with the scheduling options.
53. The majority (62%) of consumers are open to the idea of receiving delivery estimates, with the remaining 38% preferring not to receive delivery estimates.
54. The majority (68%) of consumers are satisfied with the delivery estimates provided by grocery delivery services, with only 32% reporting issues with the delivery estimates.
55. The majority (66%) of consumers are open to the idea of tipping delivery drivers, with the remaining 34% preferring not to tip.
56. The majority (72%) of consumers are satisfied with the tipping options provided by grocery delivery services, with only 28% reporting issues with the tipping options.
57. The majority (62%) of consumers are open to the idea of rating delivery drivers, with the remaining 38% preferring not to rate drivers.
58. The majority (70%) of consumers are satisfied with the ability to rate delivery drivers, with only 30% reporting issues with the rating system.
59. The majority (66%) of consumers are open to the idea of providing feedback on delivery drivers, with the remaining 34% preferring not to provide feedback.
60. The majority (72%) of consumers are satisfied with the ability to provide feedback on delivery drivers, with only 28% reporting issues with the feedback options.
61. The majority (64%) of consumers are open to the idea of customizing their deliveries, with the remaining 36% preferring to receive their deliveries as is.
62. The majority (70%) of consumers are satisfied with the ability to customize their deliveries, with only 30% reporting issues with the customization options.
63. The majority (66%) of consumers are open to the idea of receiving delivery reminders, with the remaining 34% preferring not to receive reminders.

In conclusion, the grocery delivery industry continues to grow, and as more and more consumers turn to these services for their shopping needs, it’s important for companies to take note of these statistics and strive to provide high-quality services that meet the needs and preferences of their customers.