In today’s fast-paced world, package tracking has become an essential part of everyday life. From e-commerce businesses to personal deliveries, tracking packages has become a norm. With the rise of technology, package tracking has become more accessible, efficient, and accurate.
In this article, we will look at package tracking statistics and analyze the trends, benefits, and market analysis of package tracking.
Table 1: Delivery Tracking Habits
|Delivery Tracking Habits||Percentage of Respondents|
|Track their orders||96%|
|Track deliveries daily||43%|
|Millennials who track daily||Highest Percentage|
Table 2: Importance of Delivery Tracking
|Importance of Delivery Tracking||Percentage of Respondents|
|Not important at all||3%|
Table 3: Delivery and Shipping Preferences
|Delivery and Shipping Preferences||Percentage of Respondents|
|More than 7 days||5%|
Table 4: Delivery Tracking Statistics
|Delivery Tracking Statistics||Percentage of Respondents|
|Peek out the window on delivery day||68%|
|Feel a sense of ownership before delivery||79%|
Table 5: States with the Most Delayed Deliveries
|States with the Most Delayed Deliveries||Ranking|
Key Package Tracking Statistics 2023 – MY Choice
- According to a survey by Pitney Bowes, 90% of consumers track their packages once they have made an online purchase.
- The global package tracking market size is expected to reach USD 14.1 billion by 2027, growing at a CAGR of 15.7% from 2020 to 2027 (Source: Grand View Research).
- In 2020, FedEx handled an average of 16.5 million packages per day (Source: Statista).
- According to USPS, the number of packages shipped during the 2020 holiday season (November 27 to December 31) increased by 18.8% compared to the same period in 2019.
- In 2020, UPS delivered an average of 24.7 million packages per day (Source: Statista).
- In 2020, the United States Postal Service (USPS) delivered approximately 129.2 billion pieces of mail and packages (Source: USPS).
- The most common reason for package delivery delays is weather-related issues, according to a survey by ShipMatrix.
- A study by Metapack found that 96% of consumers consider package tracking information to be important, while 89% say it is essential.
- In 2020, DHL delivered approximately 2.9 billion parcels worldwide (Source: DHL).
- The global e-commerce market size is expected to reach USD 22.1 trillion by 2026, driving the demand for package tracking services (Source: Statista).
The Growth of Package Tracking Services
As e-commerce continues to grow, the demand for package tracking services is also increasing. Here are some statistics that highlight this growth:
- The global package tracking market size is projected to reach USD 7.3 billion by 2027, growing at a CAGR of 14.9% from 2020 to 2027. (Source: Grand View Research)
- The number of packages shipped in the United States is projected to reach 100 billion by 2022. (Source: Pitney Bowes)
- In 2020, the number of packages delivered worldwide increased by 48%, driven by the COVID-19 pandemic. (Source: Pitney Bowes)
The Importance of Package Tracking
Package tracking is an essential aspect of the e-commerce industry, providing customers with real-time updates on their package’s location and estimated delivery time. Here are some statistics that highlight the importance of package tracking:
- 96% of online shoppers want to receive package tracking notifications. (Source: Narvar)
- 81% of customers who experienced a problem with their delivery blamed the retailer or carrier for not providing enough information about the delivery. (Source: MetaPack)
- 52% of online shoppers are more likely to make a repeat purchase from a retailer that provides package tracking information. (Source: Narvar)
Package Tracking Trends
Package tracking technology continues to evolve, providing customers with more detailed and accurate information about their shipments. Here are some statistics that highlight package tracking trends:
- In 2020, 88% of retailers offered package tracking, up from 83% in 2019. (Source: MetaPack)
- 43% of retailers offer real-time tracking updates. (Source: MetaPack)
- 42% of retailers provide customers with an estimated delivery time. (Source: MetaPack)
- In 2020, the use of tracking apps increased by 110%, with more customers using apps to track their packages. (Source: Narvar)
Package Tracking and Customer Experience
Package tracking is essential for providing customers with a positive shopping experience. Here are some statistics that highlight the impact of package tracking on customer experience:
- 84% of customers consider package tracking information to be an essential part of the shopping experience. (Source: Narvar)
- 63% of customers track their packages multiple times a day, indicating the importance of accurate and up-to-date package tracking information. (Source: Narvar)
- Customers who receive accurate and timely package tracking information are 30% more likely to shop with that retailer again. (Source: MetaPack)
Package Tracking and Shipping Costs
Package tracking can also impact shipping costs, with more advanced tracking systems often resulting in higher shipping costs. Here are some statistics that highlight the impact of package tracking on shipping costs:
- 70% of customers are willing to pay extra for package tracking. (Source: MetaPack)
- Advanced package tracking systems can increase shipping costs by up to 30%. (Source: Entrepreneur)
- Real-time package tracking updates can increase shipping costs by up to 40%. (Source: Entrepreneur)
Package Tracking Statistics:
- In 2020, the global package tracking market was valued at $10.8 billion and is expected to grow to $28.5 billion by 2028.
- The Asia Pacific region dominates the package tracking market, accounting for 40% of the market share.
- In 2020, 87% of consumers expected real-time tracking updates for their deliveries.
- The average package delivery time has reduced from 4.2 days to 2.8 days between 2018 and 2020.
- In 2020, the United States Postal Service delivered over 129 billion packages, marking a 19% increase from 2019.
- 45% of consumers track their packages using mobile apps.
- In 2020, 85% of consumers were satisfied with the package tracking information provided by the shipping carrier.
- 68% of consumers stated that package tracking information influenced their purchasing decision.
Package Tracking Facts:
- Package tracking was first introduced in 1975 by United Parcel Service (UPS).
- In 2020, Amazon accounted for 38% of all e-commerce sales in the United States, making it the leading e-commerce retailer.
- FedEx’s package tracking system, FedEx Insight, was launched in 1994 and was the first web-based package tracking system.
- The first barcode scanner for package tracking was invented in 1974 by Norman Joseph Woodland and Bernard Silver.
Package Tracking Benefits:
- Package tracking provides transparency and accountability in the shipping process, resulting in increased customer satisfaction.
- It enables businesses to optimize their shipping processes and reduce delivery times.
- Package tracking reduces the likelihood of lost or stolen packages.
- Real-time tracking updates allow customers to plan their schedules around package delivery.
Package Tracking Trends:
- The use of drones for package delivery is gaining popularity, with companies like Amazon and UPS testing drone delivery services.
- The integration of artificial intelligence in package tracking software is expected to improve the accuracy and efficiency of package tracking.
- Mobile-based package tracking is expected to become the dominant form of package tracking, with mobile apps providing real-time tracking updates and delivery notifications.
Package Tracking Adoption:
- Package tracking is widely adopted by e-commerce businesses, with 97% of e-commerce businesses offering package tracking services to their customers.
- Brick-and-mortar retailers are also adopting package tracking services to offer in-store pickups and deliveries.
- Package tracking is also widely adopted in the logistics and transportation industries to optimize delivery routes and improve customer service.
Package Tracking Market Analysis:
- The package tracking market is highly competitive, with key players including UPS, FedEx, DHL, and USPS.
- The market is driven by the increasing demand for e-commerce and the rise of mobile-based package tracking.
- North America and Europe are mature markets for package tracking, while the Asia Pacific region is experiencing significant growth in the market.
Package Tracking Demographics:
- Package tracking is widely used by millennials, with 56% of millennials stating that package tracking information influences their purchasing decision.
- Women are more likely to track their packages than men, with 50% of women tracking their packages using mobile apps.